• General Inquiries

    For product questions, gift suggestions, or anything about our brand.

    Send E-mail

  • Order & Shipping Support

    For order details, tracking, or delivery concerns. Please include your order number so we can assist you quickly.

    Send E-mail

  • Returns & Exchange Help

    For returns, please review our Return Policy first.

    Send E-mail

Need Help Choosing a Gift?

Tell us who you're shopping for, the occasion, and your preferred style.
We’ll suggest thoughtful pieces from our collection — beautifully packaged and ready to give.

We typically respond within 1–2 business days.

Mon-Fri: 10am-5pm PST

FAQ

When will my order ship?

Orders are prepared within 2–3 business days.
You’ll receive an email with tracking information as soon as your order ships.

How long does delivery take?

Most U.S. orders arrive within 3–7 business days after shipment, depending on your location and carrier conditions.

How do I request a return?

You may request a return within 7 days of receiving your order. Please email sales@jadeandclay.com with your order number and item name.

For full details, see our Return & Refund Policy.

Can I update my shipping address?

If your order has not shipped yet, email us at sales@jadeandclay.com with the correct address.

Once an order is shipped, address changes are no longer possible.

Do you offer international shipping?

Not at this time.
We are working to make international shipping available in the future.

More FAQs