Shipping policy

Last updated: November 30, 2025

We take great care in preparing and delivering each order. Please review the details below for information on our shipping process.

 

Shipping Carriers

Orders are shipped using the most suitable carrier based on destination and package size, including:

• UPS
• USPS (United States Postal Service)
  
• FedEx

Processing & Delivery Time

• Orders are processed and prepared for shipment within 2–3 business days.
• Standard delivery typically takes 3–7 business days, depending on your location and carrier conditions.

Packaging & Care

Each item is thoughtfully packaged to ensure safe delivery, reflecting our commitment to quality and detail from the moment your order leaves our studio.

Address Accuracy

Please confirm that your shipping address is correct at checkout. Jade & Clay is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete addresses.

International Shipping

International shipping is not currently available, but we plan to expand worldwide in the future. More information will be shared as international service becomes available.